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TIXT.US
id: 1483

Telus International (TIXT) AI Strategy and Profitability Misrepresentation Case

S.D. New York
Court
1:25-cv-00889
Case number
02/16/2023
Class period Start
08/01/2024
Class period End
03/31/2025
Lead Plaintiff motion deadline
  • $TIXT investors filed a lawsuit against Telus International for misleading them about the impact of its shift to AI services on profitability.
  • On August 2, 2024, Telus reported revenue declines and lowered its 2024 guidance, leading $TIXT to drop 35.96%.
  • $TIXT investors can join this case to be notified about potential recovery.
Case Details:

Between February 16, 2023, and August 1, 2024, Telus International positioned itself as a growing leader in AI-driven customer experience services, claiming that its digital transformation strategy would drive profitability. The company assured investors that its AI Data Solutions business was expanding while maintaining strong margins.

However, on May 9, 2024, Telus reported a $29 million revenue decline and admitted that AI services had lower-than-expected margins. This marked the first time the company acknowledged that its shift toward AI was negatively impacting profitability.

On August 2, 2024, Telus announced further revenue declines, lowered its full-year 2024 financial guidance, and revealed that CEO Jeff Puritt would retire the following month. During an earnings call, Puritt admitted that transitioning to AI required "cannibalizing" Telus' higher-margin traditional services, which had significantly hurt profit margins.

Following these revelations, Telus stock plummeted, with a 35.96% drop on August 2, 2024, and continued to decline another 20% on August 5, 2024.

Based on these events, $TIXT investors filed a lawsuit against Telus International, claiming the company:
  • It misled investors about the impact of its AI transition on profitability.
  • It downplayed the financial risks of shifting away from higher-margin services.
Investors believe Telus misrepresented the profitability of its AI strategy.
Case Status
Lead Plaintiff Submission
Alleged Offence
Misleading Statements
Financial Misrepresentation
Failure to Disclose
Suspected Party
Directors
Management
Security Type
Stocks
Trade Direction
Long
Shock Event Date
08/02/2024
Filing date
01/30/2025
Lead Plaintiff Deadline
03/31/2025
Collecting participants…

TELUS International

TELUS International (Cda) Inc. offers digital customer experience and digital solutions in the Asia-Pacific, the Central America, Europe, Africa, North America, and internationally. The company pro...

    Ticker
    TIXT.US
    ISIN
    CA87975H1001
    CIK
    1825155
    Sector
    Technology
    Industry
    Software - Infrastructure
    Country
    USA
    Address
    510 West Georgia Street, Vancouver, BC, Canada, V6B 0M3